Client Aftercare & Tool Talk
Teach clients simple at-home habits that protect their cut and set you up for easier future appointments.
Keep it simple for clients
Clients remember three things at most. Give them a tiny checklist that matches their cut and lifestyle.
3-point aftercare script
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Daily habit
“Comb from ends to roots while the hair is damp to keep your layers from tangling.” -
Product reminder
“Use a pea-sized amount of curl cream on mid-lengths and air dry. Too much product will weigh down the texture we created.” -
Tool protection
“If you trim your fringe between visits, use sharp hair shears—not kitchen scissors—to avoid frayed ends. Message me if you need a recommendation.”
Take-home cards or texts
Send a quick text or email template after each appointment:
“Thanks for today! Remember: blot, don’t rub; apply salt spray midshaft; schedule a maintenance trim in 6 weeks. Reply if you need a refresher video.”
Set expectations for regrowth
- Explain how the cut will evolve over 2, 4, and 8 weeks.
- Offer a “what to watch for” list (fringe touching lashes, weight lines returning).
- Add rebooking notes to your calendar so you can remind clients proactively.
Tool concierge moment
Use the end of the service to showcase your expertise without being salesy:
- “I’m logging the shears I used today and noting when they need sharpening so your next visit feels just as smooth.”
- “If you ever feel pulling, let me know—I track all maintenance in our shared maintenance log.”
Invite feedback
Ask one simple question while styling: “Is there anything that feels too light or too bulky right now?”
For extra polish, send a 24-hour follow-up message: “How is the fringe settling? Any adjustments before the weekend?”
Helpful extras: pair this guide with Client Consultation Scripts and Maintenance Safety & Liability.